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Hide & Seek: New IoT malware to watch out for

You probably think your Internet of Things (IoT) devices don’t need as much protection as your PCs or laptops. Newsflash: They’re actually even more vulnerable to hacking. In fact, researchers have discovered a terrifying strain of IoT malware that can infect your devices. What is the Hide And Seek malware? The Hide and Seek (HNS) […]

The dangers of app overload in businesses

Businesses today rely on countless apps and software for day-to-day operations. However, too many of these programs can do more harm than good. App overload brings confusion among employees, and a recent study shows that this costs more than companies realize. How app confusion occurs A new study conducted by CITE Research shows that a […]

Why fewer teenagers choose Facebook

Facebook’s 13-to-17-year-old users are declining despite the overall growth of the social media giant’s subscribers. A new survey by Pew Research Center found that only 51% of US teens are using Facebook, compared with Snapchat (69%), Instagram (72%), and YouTube (85%). Reasons for user demographic shift The same survey found that only 10% of US […]

Virtualization isn’t as complex as you think

Explaining the concept of virtualization is no easy task, and failed attempts to do so have left it with an undeserved reputation. We want to set the record straight about this technology’s many benefits by dispelling the four most common misconceptions. Myth #1 – Virtualization is too expensive for SMBs Many people assume that the […]

Why VoIP is best with remote workers

More and more Americans are working out of the office than ever before. A Gallup poll revealed that since 1996, the number of remote workers increased fourfold, with 37 percent of Americans working from their homes, coffee shops, or coworking spaces. Remote working is changing the set-up of the workplace, and it’s easy to see […]

Flash to be stopped in Office 365

If you are one of the few Office 365 users who embeds Silverlight, Shockwave, or Flash content in your documents, your pastime will soon be a thing of the past. Over a week ago, Microsoft announced that Office 365 would completely block said media by January 2019. Microsoft recently announced plans to eventually stop the […]

“Black Dot of Death” locks iOS messaging app

People who use iPhones, iPads, and Macs are at risk of encountering a Unicode attack that can cause the messaging app to crash and lock up the device. The good news is a workaround has been found which can restore the state of said Apple products. What is going on? A bug, known as “Black […]

Setting up your new laptop with Windows 10

First things first, what should you do with your brand new laptop? You go through the Windows 10 setup, and you’re all done, right? Not really. Your notebook isn’t ready — until you do some tweaking. Let’s get the ball rolling. #1 Check for updates Your new laptop should check for updates automatically, but you […]

How AI improves customer service

Exceptional customer service should be solution-driven, accurate, and fast. For many companies, that means recruiting the best crop of talents who can quickly learn their systems. But nowadays, businesses are turning to artificial intelligence (AI) to improve customer service. How AI capabilities enhance customer service AI has two capabilities that enhance customer service: machine learning […]

The lowdown on virtualization and the cloud

Virtualization and cloud computing are sometimes used interchangeably, and it’s easy to see why people confuse the two. To set the record straight, virtualization is NOT cloud computing. But these two revolutionary technologies often overlap. Virtualization Imagine a company with five servers, each assigned a single task such as storage, email, etc. If one day […]